Customer Safety - Our Prime Concern |
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 Our uncompromising commitment in providing world-class products and services to satisfy customers on a consistent basis is supported by concern for the safety of our consumers/customers.
All products in our
Cigarettes business are internationally benchmarked and are supported
by comprehensive research and testing facilities at the ITC Research & Development Centre, where laboratories conform to ISO/IEC 17025 and are certified by NABL (National Accreditation Board for Testing and Calibration). The use of proprietary software facilitates regular monitoring and review of stringent product specifications and raw materials. The manufacturing units have
state-of-the-art facilities, cutting edge technology and international quality management systems, which are constantly reviewed and upgraded.
With the objective of preserving customer health and safety, the
Foods business ensures adherence to highest levels of quality, safety and hygiene standards in manufacturing processes and
in the supply chain. The Product design/ development process is an integrated method of assessing consumer needs and designing the product accordingly.
The business operates predominantly on a model of outsourced manufacturing. The quality performance of each manufacturer is monitored on a daily basis. 32 out of 40 manufacturing locations have already been HACCP certified and the remaining locations are progressing fast towards achieving certification.
All the products in our
Education and Stationery Products business use approved non-hazardous materials e.g. ECF (Elemental Chlorine Free) paper, ink, dyes etc. Since most of the consumers of these products are children, stringent process quality control measures are in place to ensure safe products. |
