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Putting Customers First

ITC ranked fifth in terms of gross sales in the Indian Private Sector in 2004-2005. Net Sales grew at an impressive 18% during the year. The export turnover grew to Rs.1,009 crores. This signifies a CAGR of 14.6% over the last 5 years. All businesses in the ITC portfolio are mandated to engage with overseas markets in a bid to test competitiveness and seek growth opportunities. The ITC group’s contribution to foreign exchange earnings over the last decade grew on a sustained basis, amounting to a total of USD 2.2 billion, of which agri exports accounted for USD 1.6 billion. Agri export earnings are an indicator of ITC’s contribution to the rural economy through effectively linking the farmers with international markets.

Turnover (Rs. Crores)

Image of graph displaying turnover for the year from 2000-01 to 2004-05

The ‘FMCG - Others’ segment recorded the highest growth in terms of sales. This segment includes sale of Foods (Atta, Ready to Eat Meals, Biscuits, Confectioneries), Garments Retailing, Greeting Cards, Stationery, Agarbatti and Matches. ITC is of the view that the FMCG sector presents exciting long-term growth prospects, as the underlying macroeconomic trend points to a compelling opportunity.

The Company’s market standing was significantly enhanced due to the rapid expansion of product range across chosen categories. The Company’s trade marketing and sales management processes, spanning multiple skills across diverse categories, are acknowledged as the industry benchmark.

trans.gif *The figures of the Hotels business are not comparable, as the figures of FY 2003-04 do not include figures of erstwhile ITC Hotels Limited, now merged with ITC Limited, with effect from April 1, 2004.

Contributing to the National Exchequer

ITC’s contribution to the national exchequer is significant in terms of payment of excise duties, luxury taxes, income tax and other rates and taxes. The share of ITC’s contribution to the exchequer constitutes nearly 72% of its Value Added. In terms of Direct Taxes, the Company’s contribution to the exchequer ranks amongst the top companies in the private sector in India. ITC’s excise payments account for nearly 5% of the total excise collection in India.

Turnover & Taxes Paid (Rs. Crores)

Image of graph displaying turnover and taxes paid for the year from 2000-01 to 2004-05

Nurturing Talent

People are ITC’s unique source of competitive advantage. ITC’s Human Resource strategies and policies are anchored in the belief that the quality and preparedness of the human resource is the decisive differentiator. ITC’s HR strategies and policies seek to build sustained market leadership and organisational vitality for continuous regeneration and renewal, thereby creating enduring value for the stakeholder. ITC believes that executive remuneration is an important instrument in attracting and retaining talent, and remuneration/reward is a key component of the performance management system. The Company recognises that value addition at a rate faster than competition can serve as a key retention factor, while simultaneously developing capabilities for the future.

Payroll Costs (Rs. Crores)
Image of graph displaying payroll cost for the year from 2000-01 to 2004-05



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