Stakeholder Engagement
As a large corporation, with a diverse business portfolio and units spread over 60
locations, ITC has a large number of stakeholders - the Government and its statutory
bodies, shareholders, customers, employees, suppliers, contractors, local communities, and
the society at large - who are affected by the Company's operations.
ITC and all its units consistently strive to anticipate emerging stakeholder
expectations. The Company's various businesses have evolved and institutionalised
structured systems to formally review and update their understanding of stakeholder
expectations.
ITC is committed to the timely disclosure of relevant and reliable information on its
financial performance, its entire gamut of activities relating to Environment,
(Occupational) Health and Safety (EHS), and its social initiatives. ITC believes that the
disclosure of all appropriate and useful information with regard to Company activities
that can have an impact on stakeholders is at the heart of good governance. Following is a
summary of ITC's different key stakeholders, the Company's mode and frequency of
engagement with them, their key concerns regarding sustainability and the initiatives
undertaken by the Company, whether statutory or otherwise, to positively affect the
various sections of stakeholders:
Shareholders:
Providers of capital
Owners
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Profitability & Growth |
The quarterly
results of the Company are announced and published within a month of completion of the
quarter. Audited annual results alongwith the results for the fourth quarter are declared
within two months of the end of the financial year. All these results, including the
entire Report and Accounts, are posted on SEBI's EDIFAR website.
Information related to shareholding pattern, compliance with corporate
governance norms, etc. is also posted on SEBI's EDIFAR website
The Company's corporate website www. itcportal.com is a comprehensive
source of information on ITC's profile, history and evolution, its portfolio of
businesses, social responsibility activities and EHS performance. Two exclusive sections
on 'Shareholder Value' and 'Investor Relations' serve to inform and service shareholder
needs. The entire Report and Accounts as well as quarterly and half-yearly financial
results are available in downloadable formats under the section 'Shareholder Value' on the
Company's website to facilitate easy access to all information. The 'Newsroom' section
includes all major Press Releases from the Company and relevant press clippings.
Clarifications as and when provided to institutional investors and analysts, including
presentations, if any, made to them, are posted on the Company's website
ITC's Investor Service Centre (ISC) provides share registration and other
related services. A dedicated and trained team of professionals backed by state-of-the-art
infrastructure provides such services. Already a benchmark in-house Registrar, ISC
endeavours to keep investor servicing contemporary and efficient. ITC is among the few
companies to have obtained the coveted Quality Management System Certification ISO
9001:2000 for its investor servicing, which testifies to the exemplary standards that the
Company has achieved in complying with statutory and regulatory requirements and
redressing investor grievances. |
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Environmental impact of existing operations and expansion
projects
Development of infrastructure
Improvement in health & sanitation
Livelihood generation
Supply of drinking water
Aid for victims of natural disasters
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Deploying state-of-art technologies to continuously reduce the
environmental impact of operations
Providing infrastructure like roads, electricity, school amenities in
operational areas
Offering medical facilities in both urban and rural areas and organising
medical camps for eye care, blood donation, etc.
Constructing sanitation facilities
Organising awareness camps on critical health issues like HIV/AIDS and
widespread diseases like malaria and gastroenteritis
Creating alternative and sustainable livelihoods through micro
enterprises, creation of market linkages, skill development and economic empowerment
of women
Ensuring water supply in farms/villages
Extending financial assistance for primary education
Enhancing employment potential of people with disabilities
Helping victims of natural disasters with food and shelter
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Farmers
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Day-to-day interaction with the farmers for knowledge sharing
Formal annual farmer meets
Participation in village level community events
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Productivity improvement
Assured markets
Improved prices
Supply of agri inputs
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Improving market linkages and price realisation through
ITC e-Choupal
Developing farm best-practices through knowledge transfer
Boosting productivity through superior high-yielding plant species
Transforming wastelands into productive plantations
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