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Stakeholder &
Mode of Engagement
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Key Sustainability
Concerns |
Initiatives undertaken by the
Company |
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Shareholders
 Annual General
Meeting
Written
communication
Investor
Service Centre |
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Profitability
Growth |
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The Quarterly results of the Company are
announced and published within a month of completion of the quarter. Audited Annual
results are declared within two months of the end of the financial year. All these
results, including the entire Report and Accounts, are posted on SEBI’s EDIFAR
website.
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Information related to shareholding pattern,
compliance with corporate governance norms etc., is also posted on SEBI’s EDIFAR
website.
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The Company’s corporate website
‘www.itcportal.com’ is a comprehensive source of information on ITC’s
portfolio of businesses, social responsibility activities and EHS performance. Two
exclusive sections on ‘Shareholder Value’ and ‘Investor Relations’
serve to inform and service shareholder needs. The entire Report and Accounts, as well as,
quarterly and half-yearly financial results are available in downloadable formats under
the section ‘Shareholder Value’ on the Company’s website, to facilitate
easy access to all information. The ‘Newsroom’ section includes all major Press
Releases from the Company and relevant press clippings. Clarifications as and when
provided to institutional investors and analysts, including presentations, if any, made to
them, are also posted on the Company’s website. |
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ITC’s Investor Service Centre (ISC)
provides share registration and other related services. Such services are provided by a
dedicated and trained team of professionals, backed by state-of-the-art infrastructure.
Already a benchmark in-house Registrar, the Investor Service Centre endeavours to keep
investor servicing contemporary and efficient. ITC is among the few companies to have
recieved the coveted Quality Management Systems Certification, ISO 9001:2000, for its
investor servicing.This testifies to the exemplary standards that the Company follows
while complying with statutory and regulatory requirements and redressing investor
grievances.
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| Government |
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Regulatory Issues |
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Implementing a ‘beyond compliance’
strategy |
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Regular meetings and structured
communication on key economic, EHS and social issues, and regulatory trends |
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Community Interests |
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Proactively fulfilling all formalities and
procedures |
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Sharing information on key EHS initiatives with
local regulatory agencies and community leaders |
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Participating in seminars organised by local
regulatory bodies |
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Undertaking Public Awareness Programmes
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| Employees |
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Health and Safety
Growth prospects
Employee satisfaction and commitment
Ethical standards in business
Attracting and retaining talent
Career development opportunities |
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Organising EHS Training Programmes |
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Regular interaction through elected
unions and delegates
Direct interaction at the workplace. Implementation of Suggestion Schemes
Representation of employees in EHS and Social Initiatives
Employees’ involvement in Total Productivity Maintenance |
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Holding programmes to discover and promote
leadership talents |
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Systematically encouraging innovation |
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Conceptualising and implementing knowledge
management tools |
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Creating an organisational culture that combines
a warm and caring ambience with a high-performance ethos |
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Signing Long Term Agreements |
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Providing adequate welfare amenities |
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Facilitating employees’ professional
development in premier institutions |
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Training in competency-building at national and
international levels, in the latest technology and machines |
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Enabling employee welfare through training of
employees’ families and their children in EHS |
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Organising the following programmes for
employees and their children:
- Career Options and how to face interviews
- Course on spoken English
- Courses on Computer operation and desktop publishing
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