|
Stakeholder &
Mode of Engagement
|
Key Sustainability
Concerns |
Initiatives undertaken by the
Company |
|
Communities
 Public hearings for
new projects
Surveys through NGOs
Need-based
discussions/written
communication |
Air and Water quality
Environment quality
Support in
awareness-building
Support in community
health and
infrastructure improvements |
|
Channeling of water supply to nearby
farms/colonies, and for irrigation |
| |
Organising Public Awareness Programmes on EHS |
| |
Organising medical facilities like pulse polio
and eye camps |
| |
Providing infrastructural support through
road-building, and effecting improvements in school buildings and public toilets |
| |
Actively supporting local NGO initiatives in
public health, sewerage and community waste management |
|
|
Building low cost toilets |
|
|
|
Distributing condoms free of cost |
|
|
|
Promoting mother and child welfare programmes |
|
|
|
Creating self-help groups through NGOs for
income generation, micro-enterprises, imparting education including accelerated learning
techniques for children, and improving livestock yield in identified locations |
|
|
|
Providing computers to complement education in
local communities in identified locations |
|
|
|
Training housewives on LPG usage, road and home
safety |
|
|
|
|
|
Customers
Customer and market
surveys
Regular visits by
Managers
Customer-complaint
records |
Quality
Costs
Delivery
Innovation
Services
Flexibility |
|
Using IT to improve supply chain management |
| |
Adopting ISO 9000, CANDO (5S), IQRS
(International Quality Rating System) certification, and online instrumentation to ensure
product quality and consistency |
| |
Improving designs and processes through R&D
and product development |
|
|
Developing and implementing actions to ensure
prevention of reoccurrence of market complaints |
|
|
|
Developing new products eg., food-grade
packaging etc |
|
|
|
|
|
|
|
|
|
|
|
|
| “
Experiments like e-Choupal show the way forward in the application of modern science to
the betterment of the life of the people. We need more such examples of entrepreneurial
creativity.” - Dr. Manmohan Singh, Prime Minister of India, while
speaking on ‘India: The Next Decade’ at the Ninth Indira Gandhi Conference in
New Delhi on November 19, 2004 |
