Putting Customers First

ITC ranks fourth in terms of gross sales in the Indian Private Sector in 2005-2006. Net Sales have grown at an impressive 18% CAGR over the last 5 years. The export turnover grew to Rs.1,413 crores. This signifies a CAGR of 12% over the last 5 years. All businesses in the ITC portfolio are mandated to engage with overseas market in a bid to test competitiveness and seek growth opportunities. The ITC group's contribution to foreign exchange earnings over the last 10 years amounted to nearly US $ 2.5 billion, of which agri exports constituted 65%. Agri exports earnings are an indicator of ITC's contribution to rural economy through effectively linking the farmers with international markets.

The FMCG - Others segment recorded the highest growth in terms of sales. This segment includes sale of Foods (Atta, Ready-to-Eat Meals, Biscuits, Confectioneries), Garments Retailing, Greeting Cards, Stationery, Agarbatti and Matches. The demand for FMCG products would be driven by rising disposable incomes in the wake of robust growth in the Indian economy; the favourable demographic profile of the country; the relatively low levels of per capita consumption and penetration of these products even as compared to other South Asian countries; improving literacy levels; growing urbanisation trends and the increasing population of working women. ITC is uniquely positioned to tap the emerging opportunities of this sector by synergising and blending the diverse pool of competencies residing in its various businesses.

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