Sustainability Report 2009
Chairman’s Statement:
ITC’s Vision and Strategy
ITC:
Organisational Profile
Certifications, Honours & Awards Report
Parameters
Governance, Commitments
& Engagements
ITC’s Triple Bottom Line GRI Index Annexures Statement from
Ernst & Young
Self-declaration on Application Level
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ITC's TRIPLE BOTTOM LINE
PRODUCT RESPONSIBILITY

Customer Safety - Our Prime Concern

Our uncompromising commitment in providing world-class products and services to satisfy customers on a consistent basis is supported by concern for the safety of our consumers/customers.

All products in our Cigarettes business are internationally benchmarked and are supported by comprehensive research and testing facilities at the ITC Research & Development Centre, where laboratories conform to ISO/IEC 17025 and are certified by NABL (National Accreditation Board for Testing and Calibration). The use of proprietary software facilitates regular monitoring and review of stringent product specifications and raw materials. The manufacturing units have state-of-the-art facilities, cutting edge technology and international quality management systems, which are constantly reviewed and upgraded.

With the objective of preserving customer health and safety, the Foods business ensures adherence to highest standards of quality, safety and hygiene in manufacturing processes and in the supply chain.

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Chairman’s Statement:
ITC’s Vision and Strategy
ITC:
Organisational Profile
Certifications, Honours & Awards Report
Parameters
Governance, Commitments
& Engagements
ITC’s Triple Bottom Line GRI Index Annexures Statement from
Ernst & Young
Self-declaration on Application Level
  
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