SOCIAL PERFORMANCE

All our products and services are legal and none of them is banned. Except tobacco products, none is a subject of stakeholder questions or public debate. As an organisation which upholds and makes extraordinary efforts to ensure legitimacy, transparency and good governance, ITC’s business operations comply with every relevant law of the nation. Gradually increasing social pressure on tobacco often leads to public debates on its consumption. Stringent quality standards/systems are established to respond to queries/concerns and are known to all stakeholders.

Our Cigarettes business complies fully with Standards of Weights and Measures Act (Packaged Commodities Rules), Cigarettes Act, 1975, Central Excise Act and COTPA [Cigarettes and Other Tobacco Products (Prohibition of Advertisement and Regulation of Trade and Commerce, Production Supply and Distribution) Act].

Our Foods business complies with all statutes including statutes on labelling and product information (e.g. Prevention of Food Adulteration Act, Standards of Weights & Measures Act, Food Products Order, Packaged Commodity Rules, etc.) relevant to packaged branded food products. In addition to the statutory requirements, the business ensures voluntary declaration of nutrition facts based on benchmarked international practices in the final packaging of its Ready- to-Eat products.

Our Education & Stationery Products and Agarbatti businesses comply with the requirements of Standards of Weights and Measures Act (including the Packaged Commodity Rules) and have built-in systems to ensure compliance, including review before the launch of a new category.

In our Hotels business, brochures, in-room literature and the websites are used to provide relevant information regarding Rooms and Food & Beverages.

Our Personal Care Products business complies fully with the Standards of Weights and Measures Act (Packaged Commodities Rules), Drugs & Cosmetic Act, Bureau of Indian Standards and the applicable Trade Marks Law.

Our Paperboards & Specialty Papers business issues Quality Assurance Certificates for the consignments on request from customers. The information about the product, covering relevant technical parameters agreed with the customers, is documented in the product specimen sheet. The label on each pack bears the product name, substance (gsm), size, weight & batch/reference number for effective traceability.

In our Packaging and Printing business we barcode all packages. Internal quality procedures follow norms/specifications agreed with the customers.

Products in our Agri business are primarily sold on a B2B basis and are labelled to meet customer requirements on quality, shipping marks or importing country labelling requirements. Where required we provide phytosanitary certificates, surveyor quality and quantity reports, Chamber of Commerce certificates, etc. We comply with all statutory requirements for exports.

In the Leaf Tobacco business all the products are labelled in accordance with customer specifications. Labels normally contain information about the Grade, Crop Year, Weight, Lot No., date and the location at which the product is packaged and in certain cases, the destination and details of the customer. The bar code label on the packed product ensures ‘Product Traceability’ in the tobacco supply chain from Farm to the Customer.

All products, in our Lifestyle Retailing business are in conformity with the ‘Standards of Weights and Measures Act (w.r.t. size, quantity, manufacturer’s name, mrp). Additionally, we also provide product information including attributes and salient features like fabric, styling, finishing, wash-care and benefits.