Customer Safety - Our Prime Concern
 Our Paperboards & Specialty Papers Business is the pioneering manufacturer of Elemental Chlorine Free (ECF) pulp in India, which ensures the levels of dioxins and furans in the pulp to be less than 1 PPT (Parts Per Trillion). The global migration test is conducted periodically on all food grade paper and paperboards for compliance with the US FDA standards and to adhere to prescribed limits for presence of heavy metals. All manufacturing ingredients are procured from reputed international suppliers and must conform to US FDA standards as well as BFR recommendation No. 36. We ensure that the components of food allergens listed in EC directive 2003/89/ EC, US FDA food allergen labelling and consumer protection are not used in any of the virgin grade boards and papers. The Bollaram Unit, manufacturing food grade board for direct food contact, is ‘third party’ certified in accordance with BRC/IoP (British Retail Consortium/ Institute of Packaging) standards. Pira, a renowned testing and consultancy firm, now certifies our ‘Indobarr’ and ‘Cyber Propac’ brands to be compliant with German BFR standards for Food Packaging.
Our Packaging & Printing Business uses only non-hazardous materials/ films and paperboards from either our own Paperboards & Specialty Papers Business or other approved suppliers. The Chennai Unit is the first in India to achieve IQRS (International Quality Rating System) Level 8 (Certified by DNV). The Munger Unit of the Business has achieved IQRS Level 7.
At our Agri Business Division, products are sold or exported entirely as per customer specifications and requirements. Products in Choupal Saagars and Choupal Fresh are sourced from reputed companies as per statutory norms. In addition, fruits and vegetables in Choupal Fresh are sourced from farmers and mandis. Stringent process control and quality inspection norms are in place to ensure the quality of all products.
In the Leaf Tobacco Business the products are manufactured as per customer specifications. The customers in this Business are large domestic and international Cigarette Manufacturers and Tobacco Merchants. We ensure that the specifications are meticulously complied with. Hygiene and Infestation Management Systems to control infestation are in place.
Our Agri Extension Services are designed to ensure Seed Integrity, Pesticide Residue Level monitoring and Non Tobacco Related Matter (NTRM) elimination to promote Product Hygiene standards. Several additional measures to eliminate NTRM across the value chain were implemented during the year.
Both Anaparti and Chirala GLTs have been certified to ISO 9001, IQRS Level 7 and other accredited third party certifications.
With a view to provide the highest standards of customer satisfaction, health and safety in our Lifestyle Retailing Business, prior to manufacture, inputs are tested for conformance to our in-house state-of the-art R&D centre, accredited with NABL and certified to international standards. Product Quality is monitored through an internal rating system (PQRS) along with an external AQL norm followed internationally for apparel. |
