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ITC A DECADE OF TRANSFORMATION
 

Agri
Business

 
 
Milestones
2000 : 'e-Choupal’ launched in Madhya Pradesh. Extended to Karnataka. 44 ‘e-Choupals’ set up covering soya and coffee
2001 : ‘e-Choupal’ taken to Uttar Pradesh and Andhra Pradesh for aqua and wheat. Two lakh farmers benefited from 424 ‘e-Choupal’ kiosks
2002 : Rapidly scaled up to add 978 ‘e-Choupals’, taking total to 1402, covering half-a-million beneficiaries
2003 : ‘e-Choupal’ extended to Maharashtra. A total of 3363 installations reaching out to over 1.2 million farmers; Case study on ‘e-Choupal’ introduced at Harvard Business School
2004 : ‘World Business Award’ and ‘Enterprise Business Transformation Award’ for trailblazing ‘e-Choupal’

ITC has evolved from being a leading agri commodity exporter to a major player across the agri value chain. The Company is currently executing a trailblazing, internet-based intervention which has the potential to contribute significantly to the transformation of rural India.

This unique intervention, christened ‘e-Choupal’, carries the potential to address several issues confronting the competitiveness of the Indian agri value chain. ‘e-Choupal’ delivers to the smallest of farmers real-time information and customised knowledge in the local language to improve their decision-making ability. It thereby facilitates the alignment of farm output to market demands. It also catalyses improvements in quality and productivity, thereby enhancing rural incomes. The model helps aggregate demand in the manner of a virtual producers' co-operative, helping farmers access cost-effective, higher quality farm inputs. The ‘e-Choupal’ initiative also creates a direct marketing channel for the farmers’ produce, eliminating wasteful intermediation and multiple handling, thus reducing transaction costs and making logistics efficient. ‘e-Choupal’ already reaches out to over 2.4 million farmers.

Investment in ‘e-Choupal’ also strengthens the Company’s two-way rural linkage by placing ITC in a unique position of trust with the farming community as a reliable supplier of goods and services, thereby supporting its own competitiveness. In order to effectively leverage the market created through enhanced rural incomes, ITC is engaged in executing several pilots in rural marketing including farm inputs, consumer durables, vehicles, insurance and marketing services through the ‘e-Choupal’ infrastructure.

As a buyer of agri produce, ITC currently focuses on sourcing and exporting feed ingredients, food grains, edible nuts, marine products and processed fruits. ITC recently commenced export of chillies. The Company has also gained a beachhead entry into the export of high value organic produce. ITC has, in a short span, established itself as a first-choice supply chain partner of several leading international customers. Its customer-centric focus has enabled it to achieve a reputation for quality, reliability and value-added services.

 

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