ITC Sustainability Report 2008
Chairman’s Statement:
ITC’s Vision and Strategy
ITC:
Organisational Profile
Certifications, Honours & Awards Report
Parameters
Governance, Commitments & Engagements
ITC’s Triple Bottom Line GRI Index Statement from
Ernst & Young
Annexures Self-declaration on Application Level
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SOCIAL PERFORMANCE

PRODUCT RESPONSIBILITY

In our Agarbatti business IFRA (International Fragrance Resource Association, Geneva) approved chemicals are used in the fragrances for the manufacture of Mangaldeep Agarbatti. The laid down processes in manufacturing are designed to ensure product safety and consistency. A (proprietary) centralised software is used to regularly monitor and control the product specifications.

In our Personal Care business products have been created through extensive research and consumer engagement. The products have been developed in the state of the art R&D centre in Bengaluru, by our team of highly skilled professionals over the last several years. The formulations use internationally recognised safe ingredients and are subjected to the highest standards of safety and performance. The manufacturing facilities adopt stringent hygiene standards, benchmarked manufacturing practices and robust quality systems.

In our Information Technology business quality of the software is assured through well-defined QMS following SEI – CMM framework and certified by ISO 9001-2000 IT guidelines. We ensure the security of the software by using standard software packages from reputed specialist organisations. Effective access control and asset management mechanisms are certified under ISO 27001 frameworks.

In our Hotels business, policies are in place to ensure the highest standards of customer health and safety. These policies are prominently displayed at conspicuous locations in the Hotels.

Our Paperboards & Specialty Papers business is the pioneering manufacturer in India of elemental chlorine free (ECF) pulp, which ensures the levels of dioxins and furans in the pulp to be less than 1 PPT (Parts Per Trillion). The global migration test is conducted periodically on all food grade paper and paperboards for compliance with the US FDA standards and to adhere to prescribed limits for presence of heavy metals. All manufacturing ingredients are procured from reputed international suppliers and must conform to US FDA standards as well as BFR recommendation No. 36. We ensure that the components of food allergens listed in EC directive 2003/89/EC, US FDA food allergen labelling and consumer protection are not used in any of the virgin grade boards and papers.

The Bollarum unit, manufacturing food grade board for direct food contact, is ‘third party’ certified in accordance with BRC/IoP (British Retail Consortium/Institute of Packaging) standards. Pira, a renowned testing and consultancy firm, now certifies our ‘Indobarr’ and ‘Cyber Propac’ brands to be compliant with German BFR standards for Food Packaging.

 

«»
Chairman’s Statement:
ITC’s Vision and Strategy
ITC:
Organisational Profile
Certifications, Honours & Awards Report
Parameters
Governance, Commitments & Engagements
ITC’s Triple Bottom Line GRI Index Statement from
Ernst & Young
Annexures Self-declaration on Application Level
  
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